ID CARDS & DEERS

Reduced availability during COVID-19 pandemic.  **NO WALK-INS**  This is to maintain compliance with social distancing.

*Call for appointments only if absolutely needed.  Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

**** ID Card Guidance for COVID-19 ***

DoD has implemented new policy guidance for ID card operations during the COVID-19 pandemic.  The most impactful items are listed below:

Dependent and retiree ID cards (aka USID) expiring within 01 Jan 2020 - 30 Sep 2020 are authorized for continued benefits - no need to renew cards.  If there are any concerns about eligibility, please call for verification: 609-898-6337. 

CAC holders will be issued / reissued cards only if the card does not function or if the card will expire within 30 days.  If there are extenuating circumstances (i.e. expected travel, deployment, etc.), please call: 609-898-6337.

Dependent children must be age 14 or older for an ID card.  If there are extenuating circumstances, call: 609-898-6337.

Dependency changes (and other actions) should be reported via ID Card Office Online if within 60 days of the dependency change (i.e. marriage, birth, etc.).  The Sponsor must provide supporting documentation within 90 days of the effective dependency change.  ID Card Office Online:  https://www.dmdc.osd.mil.self_service/rapids.  

*The TRACEN Cape May ID Office operates by appointments only. *No walk-ins.  Call for appointments: 609-898-6337.

*Do NOT bring unnecessary family members or other guests to your appointment.  Appointments are currently scheduled to ensure compliance with social distancing guidelines. 
**If traveling a long distance, please call ahead to confirm your appointment. For questions, please call 609-898-6337. 
**For other ID Card / DEERS Office locations: https://www.dmdc.osd.mil/rsl.

 

Hours of Operation (Last appointment is at 1500)

Monday

Tuesday

Wednesday

Thursday

Friday

0800-1200
Recruit Processing

0800-1100
Appointments

0800-1100
Appointments

0800-1100
Appointments

0800-1200
Recruit Processing


1300-1530
Appointments Only

1300-1530
Appointments Only

1300-1530
Appointments Only


1300-1530
Appointments Only

1230-1530
Dependents of Recruit Graduates

 

**NOTE: Urgent needs may be addressed to the Admin Chief for assistance at 609-898-6226.

  

  ID Card Office Online (for Self-Service)
https://www.dmdc.osd.mil/self_service

 

To make some ID Card / DEERS tasks more convenient, sponsors can use ID Card Office Online to:

1. Update contact information (i.e. address, phone, email) for the member and dependents. 

2. Generate and electronically sign a DD-1172-2 form.

3. Request a dependent be added to DEERS.

4. Activate the PIV authentication certificate on the CAC.

 

Canceling / Rescheduling Appointments

To cancel or reschedule your appointment, you can call 609-898-6337 or use the online appointment system
You must enter your last name and/or confirmation number and then click the Next button (do NOT press the Enter key).  Then, you can make a new appointment.  

HOW TO CANCEL APPOINTMENT:

 

 

Walk-in / Stand-by Customers
Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337. 

Required Documentation / Identification **Call with any questions – 609-898-6337

1. All documents / identification must be ORIGINAL or CERTIFIED / NOTARIZED.

2. Identification cannot be EXPIRED or TEMPORARY or DESTROYED. *Except as noted in the Secondary ID section below.

3. Two forms of identification are required, and one of them must be a gov’t issued picture ID (i.e. Primary ID).

4. Identification must be two different types (i.e. cannot be two foreign passports, two state driver licenses, etc.).

5. Any foreign documents must be translated into English officially transcribed and CERTIFIED / NOTARIZED.

* Any previously issued military ID cards must be returned to the ID Office, including previously reported lost cards.

 

IMPORTANT: You must have at least one ID from the “Primary Identification” list below.

 

Primary Identification
(Must have at least one Primary ID with picture)

Secondary Identification

U.S. Military / Dependent ID Card

State Driver License / State ID Card

U.S. Passport / U.S. Passport Card

Foreign Passport

Permanent Resident / Alien Registration Card
   (I-551)

Employment Authorization Document (Form
   I-766)

Personal Identity Verification (PIV) Card

*Expired CAC

>  Social Security Card

>  Birth Certificate

>  USCG Merchant Mariner Card

>  Voter Registration Card

>  Certificate of U.S. Citizenship (N-560 or N-561)

Certificate of Naturalization (N-550 or N-570)

>  U.S. Citizen ID Card (I-197)

>  ID Card with Picture from Federal, State, Local
    gov't.

ID Card for Resident Citizen in the U.S. (I-179)

Certification of Birth from Dept of State (FS- 
    545)

>  Report of Birth from Dept of State (DS-1350)

*Temporary Resident Card (I-688)

>  Employment Authorization Card (I-688A)

>  Reentry Permit (I-327)

>  Refugee Travel Document (I-571)

Employment Authorization from DHS (I-688B)

Foreign Gov’t ID with Picture

Canadian Driver License

Native American Tribal Document

For Children Under Age 18

If none of the above Primary ID are available, the IDs listed below are acceptable as Primary ID.

Social Security Card

School ID with Picture

Official School Record or Report Card

Official Hospital Record

Day-care or Nursery School Report

     

 

Scenarios:

Renewing ID Card / Expiring ID Card

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Up to 90 days prior to the expiration date, bring in two types of ID (see above list).  The Sponsor (i.e. service member) must be present for any dependent ID cards, unless the Sponsor has already provided a DD-1172-2 form via ID Card Office Online or by visiting an ID Office.

CAC Problems:  Follow the Guidance Below

Cannot Login

Contact your IT support (Coast Guard contact CGFIXIT.)

Website Issues

Contact your IT support (Coast Guard contact CGFIXIT.)

Email Issues

Contact your IT support (Coast Guard contact CGFIXIT.)

Locked PIN

Visit the ID Office to confirm identity and reset PIN.

Blocked PIN

Visit the ID Office to confirm identity and reset PIN.

Lost / Stolen / Etc.

You will need to provide a police report (i.e. CGPD is good), and two forms of ID (see above list).

 

Dependent ID Cards

Dependent ID Cards

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Up to 90 days prior to the expiration date, the sponsor must accompany their dependent in order to sign a DD-1172-2 form.  If the sponsor is not available, the sponsor must provide to their dependent a DD-1172-2 by visiting an ID Office or from ID Card Office Online, or a Power of Attorney (POA).  The dependent must bring in two types of ID (see above list). 

Advancements & Promotions

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

If you advanced / promoted within 7 days, bring the signed certificate with you, or bring the OPAL / EPAA / CDW, and two forms of ID (see above list).  All documents must be ORIGINAL or CERTIFIED / NOTARIZED, as applicable. 

 

Enlistments & Extensions / New Contracts

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

If you signed the contract within 7 days, bring your signed contract with you and two forms of ID (see above list).  All documents must be ORIGINAL or CERTIFIED / NOTARIZED

Retirements & Separations / RELAD

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Two forms of ID are required (see above list) and signed Original Orders or your DD-214 form, if applicable. 

NOTE: You cannot receive the ID card of your new status (i.e. retired / reserve) until the official effective date (i.e. cannot be issued while on terminal leave / cannot be issued while on active duty).

Full-Time College Students (Children Age 21 to 23)

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Two forms of ID are required (see above list). The sponsor must accompany the student and bring an accredited college registrar's letter that states: 1) full-time status 2) in pursuit of a degree 3) with an anticipated graduation date.  The ID card will be valid until the graduation date or 23rd birthday, whichever is sooner.  The sponsor must also provide a DD-1172-2 by visiting the ID Office or from ID Card Office Online.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

100% Disabled American Veteran (DAV) Cards

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Two forms of ID are required (see above list); DD-214; and a letter from the VA that states 1) 100% disabled that is service-connected, 2) temporary or permanent, 3) any future exams or not, 4) commissary and exchange privileges authorized.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Adding Your Spouse to DEERS

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

The sponsor must be present OR provide a Power of Attorney, and provide Marriage Certificate, Spouse Birth Certificate, Spouse SSN Card, and a Spouse Primary ID (see above list).  The sponsor must also provide a DD-1172-2 by visiting an ID Office or from ID Card Office Online.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.
NOTE: Common law marriages only apply if they took effect in a state that recognizes common law marriages.

Adding Your Children to DEERS

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

The sponsor must be present OR provide a Power of Attorney, and provide Child Birth Certificate and SSN Card.  If the Child Birth Certificate or SSN Card is not available (i.e. newborn child), Proof of Live Birth from the hospital is acceptable for a temporary 60-day DEERS profile.  Medical coverage will expire for the child if the official Birth Certificate and SSN Card are not provided within 60 days. For stepchild, the sponsor must provide Marriage Certificate in addition to the Stepchild Birth Certificate and SSN Card.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Adding Your Children Born Out of Wedlock

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Female sponsors: Birth Certificate and SSN Card. Male sponsors: Court order establishing paternity or a State Voluntary Acknowledgement of Paternity Form, Birth Certificate, SSN Card. All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Adding a Dependent Ward

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

You will need to provide a letter of approval from PPC (RAS) or PPC (LGL), a Court Document placing the child in the sponsor’s household, Birth Certificate and SSN Card. All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Enrolling Your Parent as a Dependent

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

You will need to provide a letter of approval from PPC (RAS) or PPC (LGL), the Sponsor’s Birth Certificate, and a valid picture ID. Plus, you must provide picture ID of your parent and their SSN Card.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Enrolling Your Parent-in-Law as a Dependent

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

You will need to provide a letter of approval from PPC (RAS) or PPC (LGL), the sponsor SPOUSE’s Birth Certificate, and a valid picture ID. Plus, you must provide picture ID of your parent-in-law and their SSN Card.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Civilians Deploying Overseas

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Two forms of ID are required (see above list), and a completed DD Form 2365. Please double-check with your agency to ensure the DD-2365 is properly completed.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.

Contractors Deploying Overseas

Reduced availability during COVID-19 pandemic.  *Call for appointments only if absolutely needed.
Example: Need for work; need for TRICARE coverage.  Phone: 609-898-6337.

Two forms of ID are required (see above list), and a SOFA agreement, and SPOT LOA. Please double-check with your agency to ensure all forms are properly completed.  All documents must be ORIGINAL or CERTIFIED / NOTARIZED.