Customer Service Center

The Customer Service Center consists of 4 Offices:

Administration Office (SPO) - provides a wide variety of services which include Administrative services for personnel assigned to TRACEN Petaluma and in some special cases, to other units within the training center's geographical region; PHS Admin & Leave tracking support; CG Mutual Assistance; JP Morgan and Chase Government Travel Charge Card; and Military mail services.

Servicing Personnel Office (SPO) - maintains and updates personnel data records as well as investigating and resolving personnel and pay issues for TRACEN Petaluma permanent and "A" transient personnel; CAMSPAC.

Personal Property Shipping Office - provides support to military personnel with their government and self procured moves, as well as transportation arrangements for flights and ferry terminals, and shipment of POV's.

ID Card Office - located in the main building at the Front Gate of the training center.

Note: The ID Card office no longer issues Decals as they are no longer required to enter most US military installations.

Office Location: Building 150 on Idaho Avenue (3rd left off of Pennsylvania Avenue from the main gate, followed by a 2nd left)

The Customer Service Center’s hours of operation are as follows:

Monday through Friday (excluding federal holidays)

0730 - 1130 - Walk-ins
1130 - 1300 - Closed for Lunch
1300 - 1600 - By appointment only

Any emergencies that arise will be taken care of immediately.


To contact the information desk at CSC please call 707-765-7394 or Fax: 707-765-7339.

Additional services provided by the CSC are: Official Passports, JP Morgan and Chase Government Travel Charge Card, CG Mutual Assistance, and Military mail services.

Personal Property Shipping Office

This office provides support to Coast Guard members attending “A” school training and all military and civilian personnel assigned to units under the Personnel Property Shipping Office Alameda area of responsibility.

Hours:

0745 to 1645

Phone:

(707) 765-7368 / 7550 / 7027

Fax:

(707) 765-7339


“A” SCHOOL Students

Members reporting for training under PCS/TEMDUINS orders or reporting PCS for ET, IT, and HS schools without relocating dependents will be assigned to mandatory government quarters in the UPH (barracks).  Space in a barracks room is limited and it will not accommodate the maximum TDY weight allowance authorized in JFTR U4710-B.

You will not be authorized to receive a HHG shipment at the barracks.  HHGs must be placed in non-temporary storage (NTS) at the previous PDS location for the entire duration of the training.

Members traveling TDY to “A” school are no different than a member traveling TDY to another work site or to a conference.  There is no full HHG shipment or storage entitlement on TDY orders.

ID Cards

 Welcome to the ID Card Office pages at the Coast Guard Training Center Petaluma, CA.

ID Office Calendar
Please view the calendar for possible closure dates for the ID Office.
Download the ID Office Calendar.
Please e-mail the ID Card Office if you have any questions.

ID Card Office Hours

Monday thru Thursday: 0800 - 1100 & 1230 - 1500 (walk-ins)
Friday: 0800 - 1100 (walk-ins) / 1230 - 1430 By appointment only (Appointments must be made by 1400 on Thursday)
Closed: Federal Holidays, Saturdays and Sundays


Please Call Ahead!

The office occasionally closes for special occasions, so please call ahead to verify that we will be open. You will also want to be sure that you are bringing the proper documentation to take care of your business.

PHONE: 707-765-7354

Driving Directions

Getting to TRACEN Petaluma

The ID office is located in Bldg 100 just inside the front entrance to the Training Center. Parking is available in the front or rear of the building. Disabled parking and access is available in the rear of the building.

RAPIDS Self Service (RSS) is now available for CAC holders!

RAPIDS Self Service (RSS) (https://www.dmdc.osd.mil/self_service/) is now available for Common Access Card (CAC) holders. RSS is a website that allows CAC holders to update their information and verify family members for DoD ID card reissuance. In order to use the RSS website, one must be a Sponsor with a DoD CAC and have a CAC enabled personal computer

Prior to RSS, the process of verifying a family member’s record in RAPIDS for card reissuance required the physical presence of the ID card Sponsor and a copy of the DD Form 1172-2 with a wet signature. Now with RSS, CAC-holders do not have to accompany eligible family members to verify eligibility for issuance of DoD benefits, including the DoD ID card. Sponsors may verify family members, digitally sign and save the DD Form 1172-2 through RSS to the family member’s record. The family member may choose to print and bring along a copy of the digitally signed 1172-2 for card issuance.  The digitally-signed DD Form 1172-2 now serves as an electronic verification from the Sponsor.

Documentation & Proof of Identity

  • Proof of Identity is mandatory
  • Two (2) valid forms of ID, one must be a non-expired picture ID.
  • Primary Identification (non-expired) can be one of the following: Current ID Card, State Driver's License, California Identification card, or Passport.
  • Second Identification can be one of the following: One of the Primary ID's as stated above, or SSN Card, or Birth Certificate.
  • An Expired Passport CAN NOT be accepted at anytime for proof of identification.
  • Driver's Licenses must have an actual date of expiration, unless the state puts an expiration date of "Military", or other indication that the license will not expire until after the member leaves the military.
  • All documents (Marriage license, Birth Certificates, Adoption decrees, Divorce decrees) must be Original or must be Certified copies of the original.
  • All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse.
  • When a Social Security (SS) number is required, you may use a SS Card or other official government document that specifically states the number is a SSN.

Common Access Card (CAC)

Renewing an Expired CAC

  • Bring expiring or expired CAC
  • Bring one (1) additional unexpired form of identification
  • A new ID card cannot be issued to show a new expiration date until 90 days prior to the expiration date of the card.

Lost or Stolen ID Cards

  • Local Police report, TRACEN Petaluma Lost ID Card Report or Memo Signed by Unit CO (this document will be scanned and saved into DEERS)
  • If available another valid form of identification.
  • Note: The expiration date on the new CAC will be the same as the old CAC.

Military Members

  • A new ID card can be issued at anytime to show an advancement/promotion or the card has become corrupted.

DoD Contractors

  • All data must be previously input through Trusted Associated Sponsorship System (TASS).
  • If going overseas, a Letter of Authorization (LOA) must be presented reflecting this information
  • Must have two (2) valid forms of identification

DoD Civilians

  • All data must be previously input through sponsoring personnel service
  • Must have two (2) valid forms of identification
  • NOTE: Emergency essential civilians must present a DD Form 2365, Overseas Emergency Essential Position Agreement.

All Other Military Identification (ID) Cards

DEPENDENTS MUST HAVE A SIGNED ID APPLICATION (1172-2) EACH TIME THEY NEED A NEW ID CARD. THERE ARE EXCEPTIONS TO THIS RULE.
NOTE: The sponsor must sign the DD Form 1172-2 in the presence of the verifying officer who prepares the form in an ID card office by using DEERS. A DD Form 1172-2 that has not been signed, by the sponsor, in front of an ID Card Verifying Official, must have their signature notarized. The notary seal and signature should be placed in the right margin of the remarks block item 21. This would occur if the ID card office prepares the form and then mails it to the sponsor, the sponsor must then get their signature notarized. The sponsor can electronically sign the form using his/her CAC via the Rapids Self Service Site.

In accordance with the Joint Uniformed Services ID Card Manual, the following applies concerning sponsor's signature on an application:

Block 90, Signature

The sponsor's signature certifies acknowledgment of conditions and responsibilities under which benefits and privileges are authorized for eligible dependents. Therefore, the sponsor must sign the application, with the following exceptions:

  • When the ID card application is for an un-remarried or unmarried former spouse.
  • When the sponsor is deceased, the surviving spouse signs the DD Form 1172.
  • When the sponsor is deceased and there is no surviving spouse, children over 18 years old may sign the form.
  • When there is no surviving spouse and the unmarried child is under 18 years old, the parent or guardian signs the form.
  • When a valid general power of attorney is presented

Adding Family Members

Spouse

  • Marriage Certificate/License
  • Birth Certificate (Must contain the name of at least one parent)
  • Social Security Card or other official government document that specifically states the number is a SSN (without this document no ID can be issued for the first time)
  • Non-expired Photo ID issued by state or local government
  • Final Divorce Decree, annulment or death certificate (if sponsor or spouse have a previous marriage)

Former Spouse - Initial verification of DB (DOD Beneficiary) must be accomplished by the parent Service. Contact the parent service below for mailing and verification information.

Army - Human Resource Center of Excellence, Fort Knox (1-888-276-9472)

Army National Guard - For questions contact the Project Office at 1-866-810-9183, option #4 or email at ng.ncr.arng.mbx.deers-rapids@mail.mil

Navy - Navy Personnel Command, Millington (901-874-3362)

Air Force (Active and Retired) - E-mail afpc.fmrsp@us.af.mil

Air Force (Air National Guard (ANG) and Reserve) - E-mail tfsc@mailds01.csd.disa.mil

Marine Corps - HQ U.S. Marine Corps, Quantico (1-800-336-4649)

Coast Guard - Coast Guard Pay & Personnel Center, Topeka - Retiree & Annuitant Service (1-800-772-8724) or (785-339-3441)

Public Health Services - Division of Commissioned Corp Officer Support, Rockville (240-453-6131)

National Oceanic Atmospheric Administration (NOAA) - (301-713-0850)

Common Law Spouse (MUST BE RECOGNIZED BY THE STATE)

  • A Staff Judge Advocate statement certifying common-law marriage
  • Spouse must be present
  • Social Security Card or other official government document that specifically states the number is a SSN
  • Non-expired Photo ID issued by state or local government

Widow/Widower

  • A death certificate or DD Form 1300 (Report of Casualty)
  • Social security card
  • Non-expired Photo ID issued by state or local government
    A widow or widower of a Reserve member who was eligible to receive retired pay at age 60 (gray-area retiree) must present:
    • Non-expired Photo ID issued by state or local government
    • Social security card
    • Original or true certified copy of marriage certificate
    • Original or true certified copy of death certificate
    • Sponsor's notification of eligibility for retired pay at age 60 (20-year letter) or the sponsor's retired pay order.

Newborns

  • All newborns must be added to DEERS within 30 days of birth
  • A Certificate of Live Birth, authenticated by the attending physician or other responsible person from a U. S. hospital or medical treatment facility (MTF)
  • A social security card must be presented as soon as one is available
  • Need one of the following:
    • Sponsor must be present to enter child or
    • Spouse must have the sponsor's General Power of Attorney
    • Copy of the deployment orders if the sponsor is deployed (Reserve/Guard)

Children, unmarried and under age 21
Illegitimate Child, unmarried and under age 21


Active Duty - Contact your Personnel Clerk to fill out the proper paperwork to place this dependent into DEERS
Retired - mailing and verification information.
Contact your service from the below list for assistance.

  • Army - Human Resource Center of Excellence, Fort Knox (1-888-276-9472)
  • Army National Guard - Field Systems Operations, Arlington (1-866-810-9183)
  • Navy - Navy Personnel Command, Millington (901-874-3362)
  • Air Force - Air Force Personnel Center, Randolph (1-800-525-0102)
  • Marine Corps - HQ U.S. Marine Corps, Quantico (1-800-336-4649)
  • Coast Guard - Coast Guard Pay & Personnel Center, Topeka - Retiree & Annuitant Service (1-800-772-8724) or (785-339-3441)
  • Public Health Services - Division of Commissioned Corp Officer Support, Rockville (240-453-6131)
  • National Oceanic Atmospheric Administration (NOAA) - (301-713-0850)

Step Children, unmarried and under age 21

  • Parents' Marriage Certificate/License
  • Child's Birth Certificate or Hospital Confirmation of Birth
  • Social Security Card

Adopted Children, unmarried and under age 21

  • Final Adoption Decree or documentation from authorized placement agency under the Department of Human Services
  • Birth Certificate
  • Social Security Card

Pre-Adoptive Children, unmarried and under age 21

  • Document from Placement Agency (recognized by the Secretary of Defense) in the United States or a US territory licensed for the purpose of adoption by the state or territory in which the adoption procedures will be completed, which reflects child is in a pre-adoptive stage.
  • In all other locations, a request for recognition must be approved by the appropriate Assistant Secretary of the Military Department concerned or an appropriate official to whom he or she has delegated approval authority. Note: If the date of birth is not documented in the Placement Agency letter, a child's birth certificate is required.

Ward, including foster children and children for whom a managing conservator has been designated

  • Court order granting custody to the Sponsor. Court order must stipulate that the child will be in the care and custody of the Sponsor for no less than twelve (12) consecutive months. The court order can designate length of custody by age, time or permanency.
  • Birth Certificate
  • Social Security Card
    Additional Service Requirements: An approved dependency determination is required for Navy, Air Force, and Marine Corps wards each time an ID card is issued. Dependency determination not required for Army wards, however, sponsor must certify that he/she is providing over 50 percent support and residency. A Coast Guard dependency determination, CG PSC 202 (Dependency Worksheet) and CG PSC 2020A (Support Statement) must be approved for all wards. Coast Guard commands will assist active duty members. Coast Guard Personnel Services Center (RAS) will assist and process applications for retired and former members.

Children, unmarried and over age 21, Incapacitated

Contact the nearest ID card office for information on what needs to be sent to the member's parent service for determination of the Incapacitation.

  • Incapacitated children of honorably discharged members rated 100 percent disabled by the Department of Veterans' Affairs or Medal of Honor recipients are not required to present a dependency determination since medical care is not authorized through the Uniformed Services
  • If card is lost or stolen, reissue ID card to original expiration date.
  • In the case of deceased sponsors, the dependency determination currently in effect or accomplished at the time of the member's death may be used for subsequent renewals.
  • NOTE: Temporary Incapacitation - Require a current medical sufficiency statement or physician's statement from a Uniformed Service Medical Treatment Facility and a current dependency determination when renewing an ID card for a child whose incapacitation is temporary.

Full-Time Students (21-23 years old) - Attending accredited institution

  • Parents' Marriage Certificate
  • Child's Birth Certificate
  • Sponsor must be providing over 50% support
  • Must have two (2) valid forms of identification
  • Letter from Student Registrar`s Office that states the following:
    • Full-Time Status
    • Obtaining associate's degree or higher
    • Anticipated date of graduation
      OR National Student Clearinghouse (Enrollment Verification Certificate)
  • For Graduate Students, a letter of acceptance of enrollment signed by an authorized officer of the college or university is required.
NOTE: Students enrolled less than full time (12 semester hours) in two institutions of higher learning may not combine hours to qualify as full time students.. Title 10, Section 1072 is specific in that the child must be enrolled in a full time course of study at an Institution of higher learning versus Institutions.

If student falls below full-time status, the ID card must be turned in to a local ID card facility. Any medical costs incurred will be the responsibility of the Sponsor

Father, mother, father-in-law, mother-in-law, stepparent, parent-by-adoption

  • The sponsor's or spouse's birth certificate reflecting parent's name (as applicable)(if not enrolled in DEERS).
  • A favorable dependency determination from sponsor's parent service.
  • Must have two (2) valid forms of identification
  • Social Security Card

Renewing ID Cards

Family Members

Spouse and Children 10 years to 21 years old, Must do one of the following to start the Dependent ID card renewal process: (The below information does not apply to - URW-UMW-URFSO-UMFS dependents, their renewal information is below)

  • Have Sponsor present to sign the application or
  • Have an Original Valid General Power of Attorney (POA) or
  • Have an Original DD Form 1172-2 (ID Card Application) signed by the Sponsor and a DEERS Verifying Official or
  • Have an Original DD Form 1172-2 (ID Card Application) signed by the Sponsor, a DEERS Verifying Official and a Notary Public (If the application is mailed to the sponsor from the ID card office for the sponsors signature) or
  • Have an Original DD Form 1172-2 (ID Card Application) signed by the Sponsor via electronic means (signed using a CAC thru the Rapids Self Service Site) or
  • Deployment Orders, if sponsor is Army National Guard

Children under 10 years of age are not issued an ID unless

  • Parent(s) are divorced and/or a single parent
  • Parents are dual military
  • Other conditions may apply as determined by the ID card office. All decisions made by the ID Office Site Security Manager are final.
  • NOTE: If Medicare eligible must present Medicare card.

Renewing an ID Card

  • Bring expiring or expired Military ID card
  • Bring one (1) additional form of identification, it must be unexpired if the ID card has expired. (See Proof of Identity)
  • Sponsor must be present, or a signed DD 1172-2 must be presented, or review the requirements for a URW-UMW-URFS-UMFS on the next page. (See Info Above concerning signatures on the DD 1172-2)
  • ID card recipients 65 year of age and older must bring MEDICARE A & B card

Individual Ready Reserve

  • Enlistment Contract, Commissioning Oath, or Orders
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID

URW - UMW - URFSO - UMFS

  • Must have two (2) valid forms of identification, one must be an unexpired photo ID
  • If Medicare eligible, must present Medicare Card
  • Will sign the DD 1172-2 themselves.

Retired with Pay

  • Retirement Orders
  • DD Form 214 (Copy 4)
  • If Medicare eligible, must present Medicare Card
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID

Reserve Members Eligible for Retired Pay at Age 60 (Gray Area Retiree or Former Member)

  • Notice of Eligibility for Retired Pay at Age 60 or a retired pay order showing they are receiving pay
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID

100% Service Connected Disable Veteran (DAV)

  • Letter from the VA stating that the honorably discharged veteran is 100-percent disabled from a service-connected injury or disease, whether a reevaluation is necessary, and that commissary and exchange are authorized
  • The Training Center ID card office we will only except those letters that comply with the ID card manual. You should check with the ID Card Office to make sure you have the proper letter from the Veterans Service Center Manager OR Call Center, which meets ALL the requirements of the ID Card Manual. If the letter does not meet the ID Manual requirements, a card WILL NOT be issued.
  • DD Form 214 (Copy 4)
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID.
  • NOTE: DAVTMP (temporary) must present a letter for issue, reissue, or renewal of a card

Medal of Honor Recipient

  • A departmental order or citation
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID.

Red Cross Employee

  • A document that the American red Cross or CCPF confirms
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID.

Retired Government Civilian Employees

  • SF 50 indicating the individual is retired
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID.

Full-Time Students (21-23 years old) - Attending accredited institution

  • Sponsor must be providing over 50% support
  • Must have two (2) valid forms of identification, one must be an unexpired photo ID.
  • Letter from Student Registrar's Office that states the following:
    • Full-Time Status
    • Obtaining associate's degree or higher
    • Anticipated date of graduation
      OR National Clearing House (Enrollment Verification Certificate)
NOTE: Students enrolled less than full time (12 semester hours) in two institutions of higher learning may not combine hours to qualify as full time students.. Title 10, Section 1072 is specific in that the child must be enrolled in a full time course of study at an Institution of higher learning versus Institutions.

If student falls below full-time status, the ID card must be turned in to a local ID card facility. Any medical costs incurred will be the responsibility of the Sponsor