Referrals is located in the Ralph Nix Medical / Dental Clinic and is available by
walk-in service (no appointments are necessary)
Referrals are processed either as Routine or Urgent. After the provider has placed a
referral in, it will take approx. 24 hours to be approved if it’s processed as Urgent
or 48-72 hours if it’s Routine. You will then receive a letter in the mail with the
authorization number in which you can schedule your appointment with your chosen
provider. You can track your referral by registering with United Health Care at
It is very important to let the Referrals department know when you have an appointment
scheduled. This allows them to request your medical records and file them in your
Health Record kept at the clinic.
If you receive an outside referral from a specialty provider then your specialist is responsible to submit for authorization. The Referrals Petty Officer will do their best to assist you in this situation, but will not generate another referral for you. If you are seen by an outside provider you are responsible to fill out a release of information.
If you receive a bill from an outside provider, do not hesitate to contact United Health Care at 1-877-988-9378. These bills can often be resolved by providing the correct information to the facility where you received your care
If you are having issues with your chosen provider or with referrals please contact us
at 707-765-7706 or email us at:
For United Healthcare Concerns:
Please call: 1-877-984-9378